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Privacy Policy

At Jerk Centre, we respect your privacy and understand the importance of protecting your personal information. We are committed to handling your data responsibly, securely and transparently whenever you visit our website, place an order or contact us.

This Privacy Policy explains how Jerk Centre collects, uses, stores and protects personal information obtained through www.jerkcentre.com (“our website”). We will only use your personal data for legitimate purposes, in accordance with this policy, applicable UK data protection legislation and your legal rights.

Please read this Privacy Policy carefully to ensure that you understand how your personal information is handled. By continuing to use our website, you acknowledge that you have read and understood this policy. Where your consent is required for a particular use of your personal data, we will ask for it clearly.

If you do not agree with this Privacy Policy, you should stop using our website.

Jerk Centre is a family-run Jamaican sauce business based in Lincolnshire, United Kingdom.

Our website is https://jerkcentre.com.

Legal business name: JERK CENTRE LIMITED

Company registration number: 17430425

Registered in: England and Wales

Registered office: 2 East Cross Street, Kirton Lindsey, Gainsborough, England, DN21 4DT

Email: [email protected]

Telephone: 01652 327150

JERK CENTRE LIMITED is the data controller responsible for personal information collected and processed in connection with our business, website, online shop and Jerk Centre Family community.

Our website is developed and maintained by Euro Business Connections Ltd (trading as EBC Designs), which provides website management and technical support services and may process personal information on our behalf.

If you have any questions about how we handle your personal information, or wish to exercise your data protection rights, please contact us using the details above.

Depending on how you interact with Jerk Centre, we may collect:

  • Your name and contact details, including email address and telephone number.
  • Billing and delivery addresses when you place an order.
  • Order details, purchase history and transaction information.
  • Account information and preferences.
  • Messages submitted through contact, membership and sponsorship forms.
  • Your Jerk Centre Family membership details, including joining date and communication preferences.
  • Information you voluntarily provide for the Family Wall, where applicable.
  • Marketing preferences and records of consent.
  • Technical information including IP address, browser information, device details and website usage data.

We only request information that is relevant to the services, activities or communications involved.

We use personal information for the following purposes:

Processing orders and providing services

To process purchases, arrange deliveries, communicate about orders, manage payments, handle returns and provide customer support.

Managing website accounts

To manage customer accounts, preferences and access to website services.

Responding to enquiries

To respond to customer questions, business enquiries, wholesale requests and other communications.

Running the Jerk Centre Family

To administer free membership, manage member preferences, respond to members and provide appropriate information about their membership.

Sending news and marketing

Where you have agreed to receive marketing, or where otherwise permitted by law, we may send news, product announcements, recipes, events, special offers and other relevant communications.

Managing sponsorship and collaborations

To review sponsorship enquiries, communicate with potential partners and manage agreed collaborations.

Protecting and improving our website

To maintain website security, prevent fraud and spam, understand website performance and improve our services.

We use an appropriate lawful basis for each activity, including performance of a contract, legitimate interests, compliance with legal obligations or consent where required.

The Jerk Centre Family is our free community for customers, supporters and anyone who wishes to be part of our journey.

You do not need to purchase products, make a financial contribution or become a sponsor to join.

When you register, we collect the information needed to manage your membership, normally your name and email address.

We may use these details to:

  • Register and administer your membership.

  • Respond to questions and membership requests.

  • Maintain your communication preferences.

  • Send essential messages concerning your membership.

  • Manage your participation in optional community activities.

Joining the Jerk Centre Family does not automatically require you to subscribe to marketing communications.

Where we request consent for newsletters, offers or other promotional messages, this choice will be separate and optional.

You may unsubscribe from marketing communications at any time without losing your place in the Jerk Centre Family.

You can also ask us to end your membership and remove the personal information associated with it, subject to any information we are legally required to retain.

As part of our community, we are developing the Jerk Centre Family Wall.

The Family Wall is intended to celebrate and recognise the people who have been part of our journey, from our earliest supporters to those who join us as we grow.

Being included on the Family Wall is completely optional.

If you choose to participate, we may request permission to display:

  • Your first name.

  • Your town or general location, if you wish to share it.

  • A short message, memory or personal story.

  • A photograph, where you separately agree to its publication.

  • The year you joined our community.

We will not publish your email address, telephone number, home address, private membership records or payment information on the Family Wall.

We will seek your explicit permission before displaying personal information on the public Wall.

We may review submitted messages and photographs before publication to ensure they are suitable for our community.

You can withdraw your permission and request that your contribution be removed by emailing [email protected].

We will remove the information from pages under our control without undue delay. Information previously indexed, cached or copied by independent third parties may take longer to disappear and may not be entirely within our control.

You do not have to appear on the Family Wall to belong to the Jerk Centre Family.

Membership, recognition and belonging are not dependent on spending money or agreeing to public recognition.

We may occasionally send communications about our products, events, recipes, community activities and business developments.

Where your consent is required, we will only send marketing communications if you have actively agreed to receive them.

You can change your preferences or withdraw your consent at any time by using the unsubscribe link in our marketing emails or contacting us directly.

We may retain a limited record of your preferences or withdrawal request to ensure that your choices are respected.

Withdrawal of marketing consent does not affect the lawfulness of processing carried out before that withdrawal.

When purchasing from Jerk Centre, we process the information necessary to fulfil your order.

Payments may be handled through secure third-party payment providers, including PayPal and Stripe, depending on the payment method selected.

We do not need to store your complete payment card details to process your order. Payment providers handle relevant financial information under their own security arrangements and privacy notices.

We may share the necessary delivery information with postal services, couriers and fulfilment providers so your purchases reach you.

We retain appropriate transaction records to meet accounting, tax and other legal obligations.

If you contact us regarding sponsorship, wholesale opportunities, collaborations or business partnerships, we may collect your name, business details, email address, telephone number and information about your enquiry.

We use this information to assess proposals, respond to enquiries and manage business relationships.

Submitting an enquiry does not automatically subscribe you to our consumer marketing mailing list.

Our website uses cookies and similar technologies to support essential website functions, manage shopping baskets, improve security and, where applicable, understand how visitors use our website.

Some cookies are necessary for the website to operate.

Other cookies, including certain analytics and marketing cookies, are controlled through our cookie consent system where consent is required.

We may use services such as Google Analytics to better understand website activity, and website security providers such as Cloudflare to help protect our site.

You can manage your cookie choices using the cookie preferences controls available on our website.

For further details, please see our Cookie Policy.

We do not sell our customers’ or Family members’ personal information to advertisers.

We may share necessary information with trusted providers who help us operate our business, including:

  • Website hosting, development and technical support providers.

  • Payment processing providers.

  • Postal, courier and delivery services.

  • Email communication and membership management providers.

  • Website security and analytics services.

  • Professional advisers, where necessary.

  • Public authorities where disclosure is legally required.

We only share information where there is a legitimate business or legal reason to do so.

Where service providers process personal information on our behalf, we expect appropriate safeguards and contractual protections to be in place.

Some third-party technology providers may process or access personal information outside the United Kingdom.

Where international transfers of personal information are subject to UK data protection restrictions, we will ensure that an appropriate lawful transfer mechanism or safeguard applies.

This may include transfers to countries recognised as providing adequate protection or the use of approved contractual safeguards.

We retain personal information only for as long as necessary for the purposes for which it was collected.

Our retention approach is based on the type of information involved:

Customer and transaction records: Retained as necessary to fulfil orders, respond to enquiries and meet applicable accounting, tax and legal requirements, commonly for six years where relevant.

Jerk Centre Family membership: Retained while your membership is active and reviewed when no longer required.

Marketing preferences: Retained while applicable communications remain authorised, with limited suppression records kept where necessary to respect opt-out requests.

Family Wall contributions: Retained while you continue to permit their publication, subject to removal requests and any applicable legal requirements.

Sponsorship and business enquiries: Retained while relevant to an active enquiry, relationship or legitimate business record-keeping requirement.

Website security records: Retained for appropriate security, operational and legal purposes.

When personal information is no longer required, we will securely delete or anonymise it unless continued retention is justified or legally necessary.

We take reasonable technical and organisational steps to protect personal information against unauthorised access, accidental loss, misuse and disclosure.

Measures may include secure website connections, access restrictions, security monitoring, software maintenance and appropriate safeguards for systems holding personal data.

Although we work to protect your information, no online service can guarantee absolute security.

Under UK data protection legislation, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your personal information in applicable circumstances.

  • Object to certain uses of your information.

  • Request restrictions on how your information is processed.

  • Request portability of eligible information.

  • Withdraw consent where processing relies on consent.

  • Challenge certain solely automated decisions, where applicable.

These rights are subject to relevant legal conditions and exceptions.

To exercise your rights, please contact [email protected].

We may need to confirm your identity before responding to certain requests.

If you have concerns about how your information is handled, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO):

https://ico.org.uk

Our website and online purchasing services are intended primarily for adults.

We do not knowingly seek to collect unnecessary personal information from children.

If we become aware that personal information has been collected from a child without an appropriate lawful basis or required authorisation, we will take appropriate steps to address the matter.

Photographs or identifying details of children will not be published on the Family Wall without appropriate permission and safeguards.

Our website may contain links to third-party websites, social media platforms and external services.

These organisations may process information according to their own privacy policies, particularly when you interact with their content or leave our website.

We recommend reviewing the privacy information provided by those services.

We may update this Privacy Policy as our business, website, community activities or legal obligations evolve.

The latest version will be published on this page with an updated revision date.

Where changes materially affect how we use personal information, we will take appropriate steps to notify affected individuals before introducing new processing where required.

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact:

Jerk Centre

Email: [email protected]

Telephone: 01652 327150

Correspondence address: 2 East Cross Street, Kirton in Lindsey, Gainsborough, DN21 4DT

Your trust matters to us.

Whether you’re a customer, a supporter or a member of the Jerk Centre Family, we appreciate the confidence you place in our business.

We’re building something we hope will last for generations, and treating people with respect will always be part of that journey.

With love and respect,

Elka, Vincent & the Jerk Centre Family ❤️🌶️

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