These Terms and Conditions apply when you purchase products from the Jerk Centre website at www.jerkcentre.com, or place an order with us by email, telephone, invoice or another agreed method.

Please read these Terms carefully before placing an order. By submitting an order, you confirm that you have read and agree to be bound by them.

Additional terms may apply to wholesale, international, bespoke or specially negotiated orders. Where separate written terms have been agreed, those terms will take priority if they conflict with these Terms.

Nothing in these Terms affects the statutory rights of a consumer.

Jerk Centre is a trading name of Euro Business Connections Ltd, a company registered in England and Wales under company number 06068167.

Registered office and contact address:

Jerk Centre
Euro Business Connections Ltd
2 East Cross Street
Kirton in Lindsey
Lincolnshire
DN21 4DT
United Kingdom

Email: info@jerkcentre.com
Telephone: 01652 327150 or 07545 338 198

Our registered company information can be verified through Companies House.

In these Terms, “Jerk Centre”, “we”, “us” and “our” refer to Euro Business Connections Ltd.

“You” and “your” refer to the person or organisation placing an order.

A consumer is someone purchasing products wholly or mainly for purposes outside their trade, business, craft or profession.

A business customer is anyone purchasing products wholly or mainly for use in connection with a trade, business, craft, profession, retail operation, restaurant, catering company or other commercial activity.  

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites. Please note that we provide such links for your convenience and for informational purposes only. We do not endorse or approve any of the products, services or opinions on such other websites. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

You are responsible for checking your order before submitting it, including:

Products and quantities
Delivery and billing addresses
Contact information
Delivery method
Discount codes
Payment information

The website provides an opportunity to review and correct your order before payment.

When you place an order, you are making an offer to purchase the products shown in your basket. Submission of an order does not mean that we have accepted it.

We may decline an order for legitimate reasons, including where:

A product is unavailable
Payment cannot be authorised
We cannot deliver to the address supplied
A price or product-description error has occurred
We reasonably suspect fraud, misuse or unauthorised activity
An order breaches purchase limits or promotion terms
You are not legally entitled to purchase from us

Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see section 13 on our use of Cookies and similar technologies):

5.1 name;

5.2 address;

5.3 contact information such as email addresses and telephone numbers;

5.4 delivery address, if you place an order with us;

5.5 demographic information such as post code, preferences, and interests;

5.6 IP address;

5.7 web browser type and version; and

5.8 operating system.

Please note our Site may ask you for payment details, such as billing information or credit or debit card information, however all payments made via our Site will go through a third party payment processor such as PayPal and as such, we will have no access to this data. A separate contractual relationship will be created between you and the payment processor on their terms and conditions and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.

The price payable is the price displayed when you submit your order, subject to these Terms.

Consumer prices include any applicable UK VAT unless clearly stated otherwise. Delivery charges are added separately and displayed before payment.

Wholesale or business prices may be shown excluding VAT where clearly stated. Any applicable VAT will be added to the invoice or order total.

Prices, promotions and delivery charges may change at any time. Changes will not normally affect an order that we have already accepted.

We take reasonable care to ensure that prices and product information are correct, but errors may occasionally occur.

Where we discover an error before accepting an order, we may:

Contact you and offer the product at the correct price;
Ask whether you wish to proceed with an amended order; or
Cancel the affected order and refund any payment received.

You will not be required to pay a higher price without your agreement.

Where a pricing error is obvious and could reasonably have been recognised as an error, we may reject the order before acceptance.

If an error is discovered after a contract has been formed, we will contact you and resolve the matter in accordance with applicable law. We will not automatically take an additional payment without your permission.

The payment methods currently accepted are displayed at checkout.

Unless we have agreed written credit terms with a business customer, full payment must be received before products are dispatched.

Payments may be processed by independent payment providers such as card-payment processors or PayPal. We do not normally receive or store your complete card details.

Your payment provider may carry out authorisation, security and fraud-prevention checks. We are not responsible for a payment being declined by your bank or payment provider.

You confirm that:

You are authorised to use the selected payment method;
The payment information provided is complete and accurate; and
Sufficient funds or credit are available.

Business credit accounts

Where we have agreed credit terms, payment must be made by the date shown on the invoice.

We may suspend further orders, withdraw credit facilities or require payment in advance if an invoice becomes overdue.

Where permitted by law, we may claim statutory interest, fixed compensation and reasonable recovery costs on overdue business invoices under applicable late-commercial-payment legislation. Current government guidance provides for statutory interest on qualifying late business debts.

All orders are subject to product availability.

Adding a product to your basket does not reserve it. On rare occasions, a product may become unavailable after an order has been placed.

Where this happens, we will contact you and may offer:

A revised dispatch date;
Separate dispatch of the available products at no additional delivery cost;
An alternative product, but only with your agreement;
A refund for the unavailable product; or
Cancellation and refund of the affected order.

We will not substitute a product without your agreement.

We may place reasonable limits on the quantity of a product that may be purchased, particularly during promotions, periods of limited availability or suspected resale through unauthorised channels.

Promotions and discount codes are subject to any conditions published with them.

Unless stated otherwise:

Only one discount code may be used per order;
Codes cannot be exchanged for cash;
Codes cannot be applied after an order has been placed;
Codes cannot normally be combined with another offer;
Codes must be used before their stated expiry date;
Minimum-spend requirements are calculated after discounts and before delivery;
Discounted products remain subject to availability; and
A refund will reflect the amount actually paid after the discount.

We may restrict a promotion to particular products, customers, delivery areas or ordering channels.

We may amend or withdraw a promotion before an order has been accepted. We will not normally withdraw a valid promotion from an order that has already been accepted.

We may reject or cancel the use of a promotion where we reasonably believe that it has been:

Obtained fraudulently;
Shared or reproduced contrary to its conditions;
Used more times than permitted;
Applied because of an obvious technical error; or
Used in connection with abusive or dishonest activity.

Where an order is cancelled for one of these reasons, any payment taken will be refunded, less any amount lawfully due.

Delivery options, charges and estimated times are displayed at checkout and explained in our separate Shipping, Delivery and Returns Policy, which forms part of these Terms.

Retail orders are normally dispatched within 24–72 hours, excluding weekends and bank holidays. Delivery times after dispatch are estimates unless we have expressly agreed a guaranteed date in writing.

Our current delivery arrangements, carrier information, international-order procedure and returns process are published in the Shipping, Delivery and Returns Policy.

Delivery addresses

You are responsible for providing a complete and accurate delivery address.

Contact us immediately if you notice an error. We will try to correct it, but an address may not be changeable after an order has entered processing or been dispatched.

Where an order is returned because you supplied an incorrect or incomplete address, refused the delivery or failed to collect it, we may charge the reasonable direct cost of redelivery or deduct actual delivery and return costs from an eligible refund where legally permitted.

Delivery delays

Delivery may be affected by circumstances outside our reasonable control, including severe weather, carrier disruption, industrial action, road closures, supply-chain disruption or unusually high seasonal demand.

We will take reasonable steps to reduce the disruption and will contact you where we become aware of a significant delay.

Nothing in this section restricts a consumer’s statutory rights where products are not delivered within an agreed or legally required period.

Risk in consumer orders

For consumer orders, responsibility for the products normally remains with us until they are delivered into the physical possession of:

• You;
• A person identified by you to receive them; or
• A nominated safe place that you have expressly authorised.

Damaged, missing or incorrect deliveries

Please inspect your order as soon as reasonably possible and contact us promptly if products are damaged, missing, leaking, incorrectly supplied or have a broken tamper-evident seal.

Photographs of the product, packaging and delivery label may help us investigate, but a consumer’s statutory rights do not depend solely on providing photographs.

Do not consume a product if its container, cap or tamper-evident seal appears damaged.

Consumer cancellation, return and refund rights are explained in our Shipping, Delivery and Returns Policy.

Eligible consumers may generally notify us of a change-of-mind cancellation within 14 days of receiving an online order and then have a further 14 days to return eligible products. Different rules may apply to opened food products, broken hygiene seals, faulty goods and rapidly perishable products.

Nothing in these Terms or our Returns Policy limits a consumer’s legal rights where products are faulty, unsafe, damaged, incorrectly supplied or not as described.

The statutory consumer cancellation provisions do not apply to business customers.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

A loss is foreseeable where it was obvious that it might happen or where both parties knew that it might happen when the contract was formed.

We are not responsible for:

Losses that were not foreseeable;
Losses caused by inaccurate information supplied by you;
Losses caused by your failure to follow storage, safety or usage instructions;
Losses caused by circumstances outside our reasonable control where we have taken reasonable steps to minimise the effects; or
Business losses where you purchased as a consumer.

We supply consumer products for private use. If you use consumer-purchased products for a commercial, resale or business purpose, we are not responsible under the consumer contract for loss of profit, business, revenue, opportunity or business interruption.

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Liability arising from a defective product where it cannot legally be excluded;
Breach of rights that cannot legally be excluded; or
Any other liability that cannot lawfully be excluded or restricted.

UK law does not permit businesses to exclude certain liabilities, including liability for death or personal injury caused by negligence and statutory liability for damage caused by defective products.

This section applies only where you purchase products wholly or mainly for business purposes.

14.1 Consumer protections excluded

To the fullest extent permitted by law, the consumer cancellation rights, cooling-off periods and consumer-only remedies referred to in these Terms do not apply to business customers.

Business orders cannot be returned simply because the customer has changed their mind unless we have expressly agreed otherwise in writing.

14.2 Inspection and notification

Business customers must inspect deliveries promptly.

Visible damage, shortages or incorrect products should be reported within 48 hours of delivery, where reasonably practicable, together with relevant order details and supporting photographs.

Failure to report visible issues within this period may affect our ability to investigate with the carrier, but it does not exclude a valid claim for a hidden defect that could not reasonably have been discovered during an initial inspection.

14.3 Risk and ownership

Risk in products supplied to a business customer passes on delivery to the agreed delivery address or on collection by the customer or its appointed carrier.

Legal ownership of the products remains with us until we have received payment in full for the relevant products and all other overdue sums owed to us.

Until ownership passes, the business customer must:

Store the products carefully and separately where reasonably possible;
Keep them identifiable as Jerk Centre products;
Maintain suitable insurance; and
Not remove or alter batch codes, tamper-evident seals or traceability information.
14.4 Resale and product handling

Business customers are responsible for:

Storing products in accordance with label and specification instructions;
Maintaining appropriate stock rotation;
Preserving batch and traceability information;
Ensuring products are not sold after their best-before or expiry date;
Providing consumers with legally required ingredients and allergen information;
Complying with laws applying to their own advertising, sale and supply of the products; and
Promptly assisting with any product withdrawal or recall.

Products must not be relabelled, repackaged, altered, diluted or presented under another brand without our prior written permission.

Any recommended retail price is a recommendation only. Business customers remain responsible for setting their own resale prices.

14.5 Business warranties

Except as expressly stated in these Terms or a separate written trade agreement, we do not provide additional warranties, guarantees or representations to business customers.

All warranties, conditions or other terms implied by law are excluded to the fullest extent legally permitted.

This does not exclude obligations that cannot legally be excluded, including obligations relating to product safety.

14.6 Business liability

Subject to the liabilities that cannot legally be limited, we will not be liable to a business customer for:

Loss of profit;
Loss of revenue;
Loss of anticipated savings;
Loss of business or commercial opportunity;
Loss of goodwill;
Business interruption;
Loss of contracts;
Loss or corruption of data; or
Indirect or consequential loss.

Subject to the same exceptions, our total aggregate liability arising from an individual order will not exceed 100% of the total price paid or payable for the order giving rise to the claim.

This limit does not apply to:

Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Liability for defective products that cannot legally be limited;
Deliberate default; or
Any other liability that cannot lawfully be excluded or restricted.
14.7 No set-off

A business customer must pay all undisputed amounts due in full without withholding, deduction, counterclaim or set-off, except where required by law.

14.8 Separate trade agreements

Where we and a business customer have agreed separate wholesale terms, credit terms, distribution terms, purchase-order terms or another written agreement, the separately agreed terms will take priority to the extent of any conflict.

A business customer’s own purchasing terms will not apply unless we have expressly accepted them in writing.

The Jerk Centre website and its content are owned by or licensed to Euro Business Connections Ltd.

Protected content includes:

The Jerk Centre name and logo;
Product names and branding;
Bottle labels and packaging;
Sauce characters and illustrations;
Photographs, graphics and videos;
Written content and recipes;
Website design and layout;
Marketing materials; and
Trade marks, slogans and other brand assets.

You may view the website and print or save extracts for personal, non-commercial use.

You must not copy, reproduce, modify, publish, distribute, sell, license, scrape or commercially exploit our content without prior written permission.

Authorised retailers may use product images and marketing assets that we provide solely to advertise and sell genuine Jerk Centre products. Such use must follow our brand guidance and may be withdrawn where the assets are used inaccurately, unlawfully or in a way that may damage the brand.

Purchasing a product does not transfer any intellectual-property rights to the customer.

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Payment providers, delivery carriers and other service providers may process information where necessary to take payment, prevent fraud and fulfil an order.

Please read our Privacy Policy before placing an order.

We are not responsible for delay or failure caused by an event outside our reasonable control, provided that we take reasonable steps to minimise its effect.

Such events may include natural disasters, severe weather, fire, flood, epidemic, government restrictions, industrial disputes, carrier disruption, supply-chain failures, utility outages or telecommunications failures.

Where an event significantly affects an accepted order, we will contact you and explain the available options.

This section does not remove any statutory right to cancel or obtain a refund where the law requires one.

We may update these Terms to reflect changes to:

Our products or ordering processes;
Payment or delivery arrangements;
Applicable law;
Regulatory requirements; or
Our business operations.

The Terms in force when your order is accepted will normally apply to that order.

The date of the latest revision appears at the top of this page.

Each section of these Terms operates separately.

If a court or other competent authority finds that part of these Terms is unlawful or unenforceable, the remaining sections will continue to apply.

If we delay enforcing a right under these Terms, that does not mean that we have waived it.

A waiver will only be effective where it is confirmed by us in writing.

Unless expressly stated otherwise, no person other than you and Jerk Centre has the right to enforce these Terms.

These Terms and any contract between you and Jerk Centre are governed by the laws of England and Wales.

Consumers

If you are a consumer living elsewhere in the United Kingdom, you retain the benefit of any mandatory protections available under the law of the country in which you live.

Consumers may bring legal proceedings in the courts available to them under applicable UK law.

Business customers

If you are a business customer, the courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from these Terms, an order or the commercial relationship between us.

Please contact us first if you have a question or complaint. We will try to resolve the matter promptly and fairly.

Email: info@jerkcentre.com
Telephone: 01652 327150 or 07545 338 198

Postal address:

Jerk Centre
Euro Business Connections Ltd
2 East Cross Street
Kirton in Lindsey
Lincolnshire
DN21 4DT
United Kingdom

When contacting us about an order, please include your name and order number.